Shipping policy

Shipping Charges
Shipping's on us — every order ships free.

Packaging & Fragile Items
Every candle is carefully inspected and securely packaged before it leaves us, with extra care given to our hand-blown glass vessels.

Damaged on Arrival
Should your order arrive with any imperfections, please notify us within 7 days of receipt. Please include imagery of both the piece and its packaging, and we will promptly address the matter.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at sales@candlesbywickit.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping charges will be paid by the customer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Questions?
You can always reach us at sales@candlesbywickit.com.